A journey map is a visual diagram or visualization we use to document the steps a person goes through to accomplish a task or goal. This is a qualitative research exercise and we use it to unlock insights and opportunities to improve user experiences. We can visually identify the specific frustrating touch points and isolate friction for our teams.[Read more…] about What is a journey map?
This spring I spent time contributing to The WordPress Governance Project. WordPress has grown a lot over the course of my career. I have been working with WordPress and working on the web since 2004. Like many others, I have sacrificed personal time while feeling fortunate to be able to contribute back to the community in various roles. I currently work as a Consultant and UX Architect with some distinguished teams.[Read more…] about WordPress Governance UX